Store Policy

We founded Tall Hedge Fibres with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience, where they can purchase our hand-dyed and handspun fibres and yarns. Our store policies are detailed below, please have a look and contact us to learn more!

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• We accept returns and exchanges of unused products. Please contact us within 14 days of delivery and ship the item within 30 days of delivery. We cannot offer refunds on shipping costs. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Cancellations are accepted within 24 hours of placing the order only.

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• UK shipping is £3.50 on all orders. International shipping is charged an additional £17. I ship all items within 48 hours of receiving an order. UK orders are shipped using Royal Mail Tracked 48 service, international orders are dispatched using Royal Mail International Tracked service. International buyers are responsible for customs taxes and VAT, which may be calculated by their home country. Currently, I am unable to ship to France, Germany and Portugal due to packaging laws. I apologise for the inconvenience.

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• All our handspun yarns may display some slight unevenness along their length. This is due to the handcrafted nature of the yarns.